Shipping Information
Within Canada, most orders $89 or more, before tax and after discounts, qualify for FREE shipping (some restrictions apply). *
Shipping within Canada
- Orders $89 or more, before tax and after discounts, qualify for free shipping. *
- Orders up to $89 before tax and after discounts have a shipping fee of $9.95.
* Please see below for a list of items that are not included in our free shipping policy.
Shipping to the United States
- Orders up to $99 before tax and after discounts have a shipping fee of $9.95. **
- Orders between $100 to $150 before tax and after discounts have a shipping fee of $39.95. **
- Orders between $150 to $300 before tax and after discounts have a shipping fee of $59.95. **
- Orders greater than $300 before tax and after discounts have a shipping fee of $79.95. **
** Orders to the US may be subject to Customs and Duties fees. For information on Customs and Duties fees, please contact your local customs office.
The items listed below are not eligible for free shipping. Please note that this list is not exhaustive and we reserve the right to add additional items to this list at any time.
- Rumble Case
- Lilly of the Desert Aloe Vera
- Lumiere de Sel Crystal Salt Lamp Jumbo
- Vega Shake Case
- Lumiere de Sel Crystal Salt Lamp Medium
- Boo Bamboo Baby Wipe Case
- Purica MSM 11lbs.
- Purica Recovery EQ Extra Strength 5kgs
- Blue Monkey Drink Case (or more than 10 bottles)
- Iso Pure drink case
- Guru Drink Case
- Koe Drink Case
- 5lbs Protein Shake Tubs 5 lbs and higher (Mutant, Nutrabolics, Optimum Nutrition, Dymatize, Allmax, Precision, PVL,, PS)
All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you've ordered.
Please note that the estimated shipping times below do not include processing time.
Canada
The estimated delivery time for Canada Post Regular is 1 - 10 business days for Canadian orders after your order leaves the warehouse and is dependent on your region. Please see Canada Post's delivery time map for Canada. Our experience is that Canada Post is often faster than the estimated times, however; it can take longer during peak times. *
United States
The estimated delivery time for Canada Post Expedited Parcel to the United States is 4 - 14 business days after your order leaves our warehouse. *
* Shipping times may vary during high-volume periods such as the holidays.
* Our warehouse is closed on statutory holidays. No shipments will be made on these days.
As soon as your order is placed, you will be charged at the time of purchase. You will then be sent a confirmation email that includes your invoice and order details.
When your order has shipped, you will receive an email notification from us which will include a tracking number and shipping information you can use to check its status. Please allow a few days for the tracking information to become available.
If you haven’t received your order and your delivery estimate has passed, please contact us with your name and order number, and we will look into it for you.
Skip the shipping fees by choosing the "Pick up" option at checkout. We'll notify you when your order is ready for pickup. Simply bring your order confirmation email and a valid ID when you come to collect it.
Refunds, Returns, and Exchanges
Sanitary Return Policy
We are unable to accept returns of any opened or used product that cannot be properly sanitized. This includes (but is not limited to) any products that have cloth, foam, mesh, or any porous material. Please contact us to see if you are eligible for a return.
Return Policy + 60-Day Money-Back Guarantee
It is important to us that you are satisfied with the items you receive. We now provide refunds for products that are returned within 60 days of the order date. *
* Exceptions apply. Please review product return exceptions and guidelines at the bottom of this page.
Unopened, unused products in their original packaging are eligible for a full refund. If an item is defective or incorrect, we require an image for the product and it will be eligible for full refund or exchange. Opened or used products are not eligible for return.
Please note that not all items are eligible for refunds and/or exchanges. This includes (but is not limited to) face masks, perishable items, personal care products, cosmetics, all clearance items, and select sale items.
All returned or exchanged items must be returned in good condition in order to qualify for a refund or exchange. We may require a photo of the product received to verify that it is eligible for a refund or exchange.
Warranty is within 60 days of unopened products. Opened or used products, or any items marked as non-refundable/final sale are not within our return guidelines.
* We are not able to provide technical services. With proper images and/or videos we may be able to reach out to the brand to request a replacement part. The return will be dependent on the brand’s response. Product may not always be available for a faulty/defective item replacement if outside of our purchasing warranty of 60 days.
We are currently unable to accept returns from US locations.
Questions? Please contact our team.
If you need to return an item, please contact us with details about the product you would like to return including:
- Order number
- Description of item(s) for return
- Reason for the return
Once we confirm the products are acceptable for return, one of our customer support representatives will respond with instructions for how to return items from your order.
Where can I access a return mailing label?
After contacting our team and confirming that your order is eligible for a return, you can move forward with your return by clicking the link below to access a return mailing label. *
Create a Canada Post Return Label
* Please note:Â If you return an order without first contacting us, you may not be eligible for an exchange or refund.
You can expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you may receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please see below for our product return exceptions and guidelines about returnable conditions.
Final Sale - No Return
- Special/Custom Order
- Incontinence (pads, diapers, bed pads/mattress protectors)
- Swimwear, Bathing Suits & Panties
- Face Masks & PPE
Sealed in Original Packing (Never Opened)*
- Bath, Shower, Bathroom Safety
- Foot Baths/Spas
- CPAP
- Bedding (pillow, sheets, blankets)
- Breast Pumps & Accessories
- Dr. Ho Products
- Thermometers
Original Packaging, No Wear Marks*
- Rollator, Walker, Wheelchair
Tags On, Original Packaging, No Signs of Wear*
- Amoena Bras & Shirts
Need more help? We've got you covered.
Find all the answers you need about shipping, returns, products, rewards, and more in our Help Center. For any additional questions, our customer support team is just a message away.