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Shipping & Returns

Shipping & Return Policy

Free Shipping

All orders starting at $39 (before tax) will receive FREE shipping*.

* Please see below for a list of items that are not included in our free shipping policy.

Please note that we only ship to locations within Canada.

Shipping Information

All in stock orders that are received before 2:00 p.m. (PST) will be shipped from our warehouse within 24 - 48 hours pending any order discrepancies, large volume days due to special sales/offers, weekends and statutory holidays.

The estimated delivery time for regular post is 2 - 10 business days and is dependent on your region. 

*Canada Post Shipping times may vary during high-volume periods such as the holidays.
An expected delivery is an estimate based on where it is in the Canada Post network. The date and time are not guaranteed and can be impacted by factors such as weather, traffic, and parcel volume.

Look to the chart below to see your estimated delivery time:

yw-shipping-destinations.png

Order Tracking

Once an order has been shipped, you will receive an email with a tracking number that has been provided by Canada Post.

If the tracking information states that your package has been delivered, but you cannot locate it, please check for the following:

  • Is a note left on my door stating to pick it up at the post office?

  • Does a neighbor or building manager have the package?

  • Is the package hidden near my porch, garage, or shrubs around my home?

  • Sometimes, couriers will leave packages in areas they determine to be safe, if no one answers the door. Unfortunately, this is a Canada Post policy and YesWellness.com is not liable for lost orders, packages that are delivered incorrectly, or shipments that are deemed undeliverable.

If you cannot locate your package and your tracking information states that it has been delivered, please contact us immediately and we will call Canada Post to resolve the issue for you.

If a shipment has been deemed as undeliverable and is sent back to YesWellness.com, we will provide you with a full refund (minus shipping costs). Undeliverable orders will not be reshipped, and instead, a new order should be placed.

Cancelling/Changing an Order

If you need to adjust or cancel an order, please make sure that you let us know as soon as possible by calling 1-(855)-218-5088 or by contacting us here.

We will try our best to make the necessary changes to your order. Unfortunately, if an order has already been shipped out, we will not be able to make order adjustments or cancellations for you.

Payment Methods

We accept the following electronic payments: American Express, Visa, MasterCard, and PayPal.

If you have any questions about payment options please call us toll free at 1-(855)-218-5088.

Order Address Errors

Please double check that you have provided the correct shipping information during checkout. We create shipping labels directly from the information presented during checkout.

If you incorrectly entered your address during the checkout process, it will be "Returned to Sender" via Canada post. For this reason you will be charged an additional fee before the corrections to your address will be made. You will be contacted regarding the cost of the return and reshipment of your order.

Safe Drop Shipments

We do not “safe drop” orders, which means that we do not leave shipments at vacant locations.

Return Policy

It is important to us that you are satisfied with the items you receive.

If you are unhappy with your purchase, we provide refunds for products that are returned within 30 days of the order date.

Unopened products in their original packaging are eligible for a full refund, while a store credit will be issued for opened items.

All returned or exchanged items – opened or unopened - must be returned in good condition in order to qualify for a refund or exchange.

We may require a photo of the product received to verify that it is eligible for a refund or exchange.

Please note that not all items are eligible for refunds and/or exchanges. This includes (but is not limited to) perishable items, personal care products, cosmetics, all clearance items, and select sale items.

Questions? Please call one of our Wellness representatives at 1-855-218-5088

Click Here to create a Canada Post Return Label

Items Not Eligible for Free Shipping

The items listed below are not eligible for free shipping. Please note that this list is not exhaustive and we reserve the right to add additional items to this list at any time.

  • Rumble Case

  • Lilly of the Desert Aloe Vera

  • Lumiere de Sel Crystal Salt Lamp Jumbo

  • Vega Shake Case

  • Lumiere de Sel Crystal Salt Lamp Medium

  • Boo Bamboo Baby Wipe Case

  • Purica MSM 11lbs.

  • Purica Recovery EQ Extra Strength 5kgs

  • Blue Monkey Drink Case (or more than 10 bottles)

  • Iso Pure drink case

  • Guru Drink Case

  • Koe Drink Case

  • 5lbs Protein Shake Tubs 5 lbs and higher (Mutant, Nutrabolics, Optimum Nutrition, Dymatize, Allmax, Precision, PVL,, PS)

Got a question?

Please call our customer support team at 1-(855)-218-5088 or check our Frequently Asked Questions page.