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Frequently Asked Questions

General

What does YesWellness.com sell?

We offer a wide range of health and wellness essentials, including products for sports nutrition, supplements, beauty and skincare, fitness, green living, food, pets, babies and kids, and much more!

Where are you located?

We are located in British Columbia, Canada.

Do you have a retail store?

Yes. You can visit our storefront at 12565 88 Ave Suite 106, Surrey, BC, Canada, V3W 3J7. Our retail store hours are Monday - Friday between 10 a.m. - 6 p.m. (PST).

I have a question. How can I contact a your customer support team?

To speak to a member of our customer support team directly, you can call our toll free number at 1-(855)-218-5088 from Monday to Friday, 8 a.m. - 4 p.m. PST. Alternatively, you can contact us here.

Where can I find tips for healthy living and general wellness?

Our blog is the place to go for discussions on current topics in health, wellness, fitness, and beauty. You will find scrumptious recipes, the latest updates on innovative products, and tips to improve your wellbeing.

You can check out our blog here.

How can I stay up to date with your latest promotions, offers, and events?

You can get connected with us through our social media channels, including Facebook, Instagram, Twitter, Pinterest, YouTube, and LinkedIn. Our community is filled with lots of inspiring people and daily wellness tips and we would love for you to join our tribe of #YesWellnessWarriors!

Ordering

What methods of payment do you accept?

YesWellness.com accepts Mastercard, Visa, Paypal, and American Express as valid forms of payment.

What is the sales tax on YesWellness.com products?

The sales tax rates applicable to YesWellness.com products are based on your province or territory's GST or HST rate. We will calculate your sales tax based on the shipping address that you enter during checkout.

How do I find out the status of my order?

As soon as your order is placed, you will be sent a confirmation email that includes your invoice and order details. Once your order has been shipped, you will receive a second email with your tracking number. A final email will be sent to you once we know that the courier has successfully delivered your package.

Am I able to order over the phone instead of online?

Yes. Our customer support team is available to assist you every step of the way! Simply call us toll free at 1-(855)-218-5088 during regular business hours (Monday - Friday, 8 a.m. - 4 p.m. PST). Let our customer support representatives know what you would like to purchase and they will complete the order for you. You will need to have your billing, shipping, and credit card information handy.

I need to cancel my order. What should I do?

If you need to adjust or cancel an order, please make sure that you let us know as soon as possible by calling 1-(855)-218-5088 or contact us here. We will try our best to make the necessary changes to your order. Unfortunately, if an order has already been shipped out, we will not be able to make order adjustments or cancellations for you.

I'm looking to stock up on a product. Is there a discount if I purchase in bulk?

YesWellness.com strives to provide you with exceptional value on high-quality health supplements. We offer a tier pricing system if you are looking to purchase multiple quantities of the same item. Please contact our customer support representatives at our toll-free number,1-(855)-218-5088, for more information about tier pricing.

The product I am interested in is temporarily out of stock. What do I do now?

If we are out of stock of a product, some products may have the option to pre-order. Please note that this is not an option for every item and our stocking date estimates may not be completely accurate.

I want to buy a product that is not on your website. Can I request that you begin stocking it?

We are always looking to expand the number of products and brands that we offer, so if there’s something you are looking for, we would love to hear from you. Please don’t hesitate to contact us.

Shipping

Where do you ship?

We ship orders within Canada.

How can I receive free shipping?

All orders over $29 (before tax) are eligible for free regular post shipping in Canada.*

* Some exceptions apply. Click here to learn more about our shipping information.

How long will it take for my order to arrive?

The estimated delivery time for regular post is 2-10 business days and is dependent on your region.

Click here to learn more about our shipping information.

How can I track my order?

Once an order has been shipped, you will receive an email from us with a tracking number that has been provided by Canada Post. You can use this tracking number to check the status of your package.

Returns

What is your return policy?

If you are unhappy with your purchase, we provide refunds for products that are returned within 30 days of the order date. Unopened products in their original packaging are eligible for a full refund, while a store credit will be issued for opened items.  All returned or exchanged items – opened or unopened - must be returned in good condition in order to qualify for a refund or exchange. Please note that not all items are eligible for refunds and/or exchanges. This includes (but is not limited to) perishable items, personal care products, cosmetics, clearance items, and select sale items.*

*You can learn more about our return policy here.

Where can I request a return?

If you would like to proceed with a return request, please contact us here or call 1-(855)-218-5088. Please make sure to have your order number or email address ready before contacting us.

Coupons

How do I redeem my coupon code?

Coupon codes can be redeemed in your shopping cart or during checkout in the “Coupon Code” field.

Can I redeem more than one coupon at a time?

No. Only one coupon code can be used per order. Additionally, coupon codes cannot be used in conjunction with YES Rewards.

Where can I find YesWellness.com coupons?

You have a few options. When you subscribe to our newsletter, you will receive a one-time use welcome coupon code that is sent to the email address you provide to us. Going forward, you will get all the latest promotions and coupons sent straight to your inbox (lucky you!). You can also connect to our social media channels to see exclusive promotions and coupons.

Account

How can I view my account settings?

On our main menu, click ‘Account’ to view your order history, messages, account information, wishlist, and recently viewed items. After updating your account settings, be sure to click ‘Update Details’ to save any changes.

Where can I see my order history?

Your past and current orders can be viewed by logging into your account and selecting the ‘Orders’ option.

Rewards

What are YES Rewards?

YES Rewards are our gift to you for being a member of our wellness community. Yes Rewards are accumulated in a number of ways: purchasing a product, registering an account, or writing a review.

How can I redeem my YES Rewards?

You can redeem your YES rewards during checkout for a special discount. Please note that YES Rewards cannot be used in conjunction with other promotional offers.

Click here to learn more about YES Rewards.

Privacy and Security

What security measures does YesWellness.com provide to protect my identity and financial information?

It is our top priority to protect your privacy. We do collect personal information about you in order to fill your orders and we pledge to maintain the confidentiality of that information. We do not sell, rent or give away the information you have entrusted to us.

Click here to view our Privacy Policy.

Is it safe to shop on the YesWellness.com website?

YesWellness.com has earned the McAfee Secure Certification. This means that you can shop with complete confidence and security on our website.

Click here to learn more about our secure checkout information.