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Frequently Asked Questions

General

What does YesWellness.com sell?

We offer a wide range of health and wellness essentials, including products for sports nutrition, supplements, beauty and skincare, fitness, green living, food, pets, babies and kids, and much more!

Where are you located?

We are located in British Columbia, Canada.

I have a question. How can I contact your customer support team?

To speak to a member of our customer support team directly, you can call our toll free number at 1-(855)-218-5088 from Monday to Friday, 7 a.m. - 4 p.m. PST.

We now have Live Chat on our website! You can chat with one of our representatives from Monday to Friday, 8 a.m. - 3 p.m. PST.

Alternatively, you can contact us here.

Holiday Hours:
 

Remembrance Day, Nov 11th CLOSED

Christmas Eve, Dec 24th 7am - 1pm

Christmas Day, Dec 25th CLOSED

Boxing Day, Dec 26th 7am - 1pm

New Year's Eve, Dec 31st 7am - 1pm

New Year's Day, Jan 1st CLOSED

Do you have a retail store?

Yes! Our storefront address is 8086 130 St #4, Surrey, BC V3W 8J9 Canada. Our retail store hours are Monday - Friday between 7 am - 5:30 pm (PST).

Where can I find tips for healthy living and general wellness?

Our blog is the place to go for discussions on current topics in health, wellness, fitness, and beauty. You will find scrumptious recipes, the latest updates on innovative products, and tips to improve your wellbeing.

You can check out our blog here.

How can I stay up to date with your latest promotions, offers, and events?

You can get connected with us through our social media channels, including Facebook, Instagram, Twitter, Pinterest, YouTube, and LinkedIn. Our community is filled with lots of inspiring people and we would love for you to join our tribe of #YesWellnessWarriors!

Ordering

What methods of payment do you accept?

YesWellness.com accepts Mastercard, Visa, Paypal, and American Express as valid forms of payment.

How can I set a default saved credit card for easy reordering?

YesWellness.com can safely and securely store your credit card details so that you can complete future purchases faster. Your credit card details will be stored securely with Chase Merchant Services and associated with the billing address stored with your customer record on our store.

What is the sales tax on YesWellness.com products?

The sales tax rates applicable to YesWellness.com products are based on your province or territory's GST or HST rate. We will calculate your sales tax based on the shipping address that you enter during checkout.

How do I find out the status of my order?

As soon as your order is placed, you will be sent a confirmation email that includes your invoice and order details. Once your order has been shipped, you will receive a second email with your tracking number. A final email will be sent to you once we know that the courier has successfully delivered your package.

Am I able to order over the phone instead of online?

Yes. Our customer support team is available to assist you every step of the way! Simply call us toll free at 1-(855)-218-5088 during regular business hours (Monday - Friday, 7 a.m. - 3 p.m. PST). Let our customer support representatives know what you would like to purchase and they will complete the order for you. You will need to have your billing, shipping, and credit card information handy.

I need to cancel my order. What should I do?

If you need to adjust or cancel an order, please make sure that you let us know as soon as possible by calling 1-(855)-218-5088 or contact us here. We will try our best to make the necessary changes to your order. Unfortunately, if an order has already been shipped out, we will not be able to make order adjustments or cancellations for you.

I'm looking to stock up on a product. Is there a discount if I purchase in bulk?

YesWellness.com strives to provide you with exceptional value on high-quality health supplements. We offer a tier pricing system if you are looking to purchase multiple quantities of the same item. Please contact our customer support representatives at our toll-free number, 1-(855)-218-5088, for more information about tier pricing.

The product I am interested in is temporarily out of stock. What do I do now?

If we are out of stock of a product, some products may have the option to pre-order. Please note that this is not an option for every item and our stocking date estimates may not be completely accurate.

I want to buy a product that is not on your website. Can I request that you begin stocking it?

We are always looking to expand the number of products and brands that we offer, so if there’s something you are looking for, we would love to hear from you. Please don’t hesitate to contact us.

Shipping

Where do you ship?

We ship orders within Canada and the United States.

How can I receive free shipping?

All orders over $49 (before tax) are eligible for free regular post shipping in Canada.*

All orders over $89 (before tax) are eligible for free expedited parcel shipping to the United States.*

* Some exceptions apply. Click here to learn more about our shipping information.

How long will it take for my order to arrive?

The estimated delivery time for regular post is 1-10 business days for Canada and is dependent on your region.

The estimated delivery time for expedited parcel is 4-10 business days for the United States and is dependent on your region.

Click here to learn more about our shipping information.

Holiday Hours: Our warehouse is closed Christmas Day Dec 25th, Boxing Day Dec 26th, and New Year's Day Jan 1st. No shipments will be made on these days. For customer service hours please see above.

How can I track my order?

Once an order has been shipped, you will receive an email from us with a tracking number that has been provided by Canada Post. You can use this tracking number to check the status of your package.

Returns

What is your return policy?

If you are unhappy with your purchase, we provide refunds for products that are returned within 30 days of the order date. Unopened products in their original packaging are eligible for a full refund, while a store credit will be issued for opened items.  All returned or exchanged items – opened or unopened - must be returned in good condition in order to qualify for a refund or exchange. Please note that not all items are eligible for refunds and/or exchanges. This includes (but is not limited to) perishable items, personal care products, cosmetics, clearance items, and select sale items.*

*You can learn more about our return policy here.

Where can I request a return?

If you would like to proceed with a return request, please contact us here or call 1-(855)-218-5088. Please make sure to have your order number or email address ready before contacting us.

Coupons

How do I redeem my coupon code?

Coupon codes can be redeemed in your shopping cart or during checkout in the “Coupon Code” field.

Can I redeem more than one coupon at a time?

No. Only one coupon code can be used per order. Additionally, coupon codes cannot be used in conjunction with your Reward points.

Where can I find YesWellness.com coupons?

You have a few options. When you subscribe to our newsletter, you will receive a one-time use welcome coupon code that is sent to the email address you provide to us. Going forward, you will get all the latest promotions and coupons sent straight to your inbox (lucky you!). You can also connect to our social media channels to see exclusive promotions and coupons.

Account

How can I view my account settings?

On our main menu, click ‘Account’ to view your order history, messages, account information, wishlist, and recently viewed items. After updating your account settings, be sure to click ‘Update Details’ to save any changes.

Where can I see my order history?

Your past and current orders can be viewed by logging into your account and selecting the ‘Orders’ option.

Rewards Program

How can I join?

Simply visit yeswellness.com/my-rewards and click "Join Now" to create an account with us. Once you've registered, you'll need to log in with your email address and password to start earning points and collecting rewards.

When do my points expire?

Points expire after 12 months of inactivity.

When can I start redeeming my points?

As soon as you have reached 325 points, you can start redeeming. Please note that minimum purchases are required.

How can I earn points?

You can earn points by joining our rewards program, making purchases, and leaving product reviews on our site. Visit yeswellness.com/my-rewards for more fun ways to rack up bonus points!

Where can I see how many points I have?

To check your current points balance, log in to your account and view the Rewards tab. You will be able to see how many points you have as well as your current tier status.

How do I redeem my points for savings?

Once you've filled up your cart, visit the checkout page to see which redemption options are available to you. If you have enough points and have met the minimum purchase amount required, you will see an option to redeem your hard-earned points for a discount.

Click here to learn more about our rewards program.

Privacy and Security

What security measures does YesWellness.com provide to protect my identity and financial information?

It is our top priority to protect your privacy. We do collect personal information about you in order to fill your orders and we pledge to maintain the confidentiality of that information. We do not sell, rent or give away the information you have entrusted to us.

Click here to view our Privacy Policy.

Is it safe to shop on the YesWellness.com website?

YesWellness.com has earned the McAfee Secure Certification. This means that you can shop with complete confidence and security on our website.

Click here to learn more about our secure checkout information.