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Shipping Information

Free Shipping?

All orders that are being shipped within Canada will receive free shipping starting at $59 (before tax).

 

Length of Time for an Order to be Delivered

All in stock orders that are received before 3:00pm (PST) will be shipped from our warehouse within 24-48 hours pending any order discrepancies, large volume days due to special sales/offers, weekends and statutory holidays.

Look to the chart below to see your estimated delivery time:

 

Tracking an Order

Once an order has been shipped, you will receive a tracking number from Yes Wellness that has been provided by Canada Post.

If the tracking information states that your package has been delivered, but you cannot locate it, please check for the following:

  • - Is a note left on my door stating to pick it up at the post office?
  • - Does a neighbor or building manager have the package?
  • - Is the package hidden near my porch, garage, or shrubs around my home?

Sometimes, couriers will leave packages in areas they determine to be safe, if no one answers the door. Unfortunately, this is a Canada Post policy and Yes Wellness will not be held responsible if a package is lost in transit. 

 

I’m Not Home When My Package Arrives

Carriers leave packages at their own discretion. If they feel it is safe to leave a package on your door step – they will. If they feel it is unsafe, then a Delivery Notice Card is left at the door. Unfortunately, this is not a Yes Wellness policy, but rather a Canada Post policy.

If you cannot locate your package and your tracking information states that it has been delivered, please contact us immediately and we will call Canada Post to resolve the issue for you. Yes Wellness will not be held responsible for orders that are lost in transit.

If a shipment has been deemed as undeliverable and is sent back to Yes Wellness, we will provide you with a full refund (minus shipping costs). Undeliverable orders will not be resent, and instead, a new order should be placed.

Yes Wellness is not liable for lost orders, packages that are delivered incorrectly, or shipments that are deemed undeliverable.

 

Shipping Options

Within Canada:

Regular Post (2-10 business days): Dependent on Region.

 

Order Address Errors

Please double check that you have provided the correct shipping information during checkout. We create shipping labels directly from the information presented during checkout.

If you incorrectly entered your address during the checkout process, it will be "Returned to Sender" via Canada post. For this reason you will be charged an additional fee before the corrections to your address will be made. You will be contacted regarding the cost of the return and reshipment of your order.

 

Shipping Charges for Returning an Order

The shipping charge for returning an order is the responsibility of the customer. If we made a mistake in regards to your order, then of course, we will take care of the shipping costs for you.

 

Safe Drop Shipments

We do not "Safe Drop" orders – which means that we do not leave shipments at vacant locations. 

 

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