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YesWellness Frequently Asked Questions

 



Below are some of the questions that we received the most about YesWellness.com. If you are not able to find an answer to your question, feel free to send us your question on our contact us page and a customer care representative will get back to you with an answer shortly.

 

  1. What are YES Rewards and how do I use them?
  2. How do I redeem my coupon code?
  3. Can I redeem more than one coupon at a time?
  4. What methods of payment do you accept?
  5. What is the YesWellness.com return policy?
  6. How can I receive free shipping?
  7. I'm looking to stock up on a product. Is there a discount if I purchase in bulk?
  8. What do your customers have to say about you?
  9. I want to give the gift of wellness to a loved one. How do you e-gift cards work?
  10. The product I am interested in is temporarily out of stock. How do I get my hands on this product?
  11. I am looking for a product that I can't find on your website. Are you planning on stocking this product?
  12. What security measures does YesWellness provide to protect my identity and financial information?
  13. How do I contact the staff at YesWellness.com?
  14. Where can I learn more about being healthy?
  15. What is the sales tax on Yes Wellness products? 

 
 
 
 

 

 What are YES Rewards and how do I use them?

 

YES Rewards are our way of motivating you to keep a healthy lifestyle. Yes Rewards are accumulated in a number of ways: purchasing a product, registering an account, or writing a review. They can be used on your shopping cart after a product is added to receive a healthy discount. Please note that YES Rewards cannot be used in conjunction with other promotional offers.

Click here to learn more about YES Rewards.

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 How do I redeem my coupon code?

 

Coupon codes can be redeemed on the right sidebar of your shopping cart. Please note that only one coupon code can be used per order and that coupon codes cannot be used in conjunction with YES Rewards.

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Can I redeem more than one coupon at a time?

 

Coupon codes cannot be redeemed with other promotions that require a coupon. Only one coupon can be used per order.

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What methods of payment do you accept?

 

YesWellness.com accepts Mastercard, Visa, Paypal, American Express, and UnionPay as valid forms of payment.

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What is the YesWellness.com return policy?

 

If you aren’t completely satisfied with your purchase from YesWellness.com, we will gladly refund or exchange your products within 30 days of the order date. Please note that the sale of clearance items and select sale items are final. For unopened products, you will receive a full refund. Opened products returned to us will receive a store credit.

 

Click here to learn more about our return policy!

 

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How can I receive free shipping?

 

All orders over $59 (before tax) are eligible for free regular post shipping in Canada. For more information on shipping, please refer to our shipping page.

 

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I'm looking to stock up on a product. Is there a discount if I purchase in bulk?

 

YesWellness.com strives to provide you with exceptional value on high quality health supplements. We offer a tier pricing system if you are looking to purchase multiple quantities of the same item. Please contact our customer care representatives at our toll-free number, 1-855-218-5088, for more information about tier pricing.

 

 

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What do your customers have to say about you?

 

YesWellness.com is proud to share some of the feedback we receive from our Wellness Warriors (our customers). Our mission is to provide you with an exceptional online purchasing experience. We are always open to suggestions on how to improve your experience.

 

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I want to give the gift of wellness to a loved one. How do your e-gifts cards work?

 

We offer beautiful customizable e-gift cards that will be e-mailed with a short message to a person of choice. The e-gift cards can be redeemed with any product on the right sidebar of your shopping cart page. If the total of your products exceed the balance of the gift card, another payment option will be required.

 

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The product I am interested in is temporarily out of stock. How do I get my hands on this product?

 

If we are out of stock of a product, you can sign up to receive a notification of when this product comes back into stock. Please note you will need to have a YesWellness account to receive updates on your desired product.

 

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I'm looking for a product that I can't find on your website. Are you planning on stocking this product?

 

YesWellness.com offers thousands of products over a wide range of natural supplement brands including Lorna Vanderhaeghe, Bulletproof, Organika, and NOW Foods. We are always looking to expand the number of products that we offer, so if there’s something you are looking for, we would love to hear from you. Please don’t hesitate to send us an email at support@yeswellness.com.

 

Not all supplements are produced the same. At Yes Wellness, we are able to carry professional grade supplements, which are quality supplements that undergo some of the highest manufacturing standards in the industry and usually have a higher potency. We are able to carry some professional brands like Douglas Laboratories and AOR due to our team of healthcare professionals, including our Medical Director, Dr. Paul Zickler, MD. 

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What security measures does Yes Wellness provide to protect my identity and financial information?

 

The connection to Yeswellness.com website is encrypted and authenticated using a strong protocol (TLS 1.2), a strong key exchange (ECDHE_RSA), and a strong cipher (AES_128_GCM). Our data center and servers are PCI-compliant and we also utilize an internal malware scanning system to try and identify malicious code. We top it up with a Norton Shopping Guarantee that gives our customers an independently guaranteed shopping experience for total peace of mind over their purchase.

 

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How do I contact the staff at YesWellness.com?

 

To speak to a customer care representative directly, you can call our toll free number at: 1-855-218-5088 from Monday to Friday, 8am to 4pm PST. Alternatively, you can send us an email at support@yeswellness.com..

 

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Where can I learn more about being healthy?

 

Our blog is the place to go for discussions on current topics in health. You will find scrumptious recipes, the latest updates on innovative products, and tips to improve your health. Check out ways to beomc healthier on our health blog.

 

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 What is the sales tax on Yes Wellness products?

 

The sales tax applicable to Yes Wellness products are based on each province or territory's GST or HST.  The sales tax for each province and territory are as follows:

 

PROVINCE

TAX RATE

Alberta

5%

British Columbia

5%

Manitoba

5%

New Brunswick

 15%

Newfoundland and Labrador 

 13%

Northwest Terriotories

 5%

Nova Scotia

 15%

Nunavut 

5% 

Ontario 

 13%

Prince Edward Island

 14%

Quebec 

 5%

Saskatchewan

 5%

Yukon

 5%

 

For more information on the tax rates of dietary supplements, please click here to view the Canada Revenue Agency guidelines.


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